OUR STORE POLICIES

How It Works

GENERAL TERMS AND CONDITIONS

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Website owner, the offering, and binding of Terms

This website is owned and operated by Boxwood Home Interiors. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors home interior products for sale. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

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Who can use our website; what are the requirements to create an account

In order to use our website and/or receive our services, you must be at least 16 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

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Key commercial Terms offered to customers

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

“The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.

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Return and refund policy

If you are not 100% satisfied and decide that you would like to return your item(s) please contact us within 14 days of receiving your order. Damaged or Faulty goods must be brought to our attention within 24 hours of receiving your goods.  Failure to notify us within 24 hours will result in us being unable to proceed with a refund or exchange on damaged/faulty goods.   

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Please contact us on  info@boxwoodhomeinteriors.co.uk  with proof of purchase (your full name, address and order number) and a description of the damage/fault and please include a photo to help us resolve your issue promptly.

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Items must be returned clearly identifying your order details inside the box to Boxwood Home Interiors and the address provided.

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To be eligible for a return, you must look after your item(s), as they must be returned at your cost, undamaged and in their original packaging including the box that they were shipped in together with any packaging materials to keep them safe in transit.  Items cannot be used before they are returned and they should be packaged securely and returned within 14 days of receipt of your order.

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We highly recommend using a tracked form of delivery service as we will not be held responsible for items which do not arrive with us or are lost in transit.  Please keep hold of your proof of postage until you have been informed that the goods have arrived with us. 

Unfortunately, we are unable to refund shipping costs for unwanted goods.

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Should the item arrive damaged/faulty we will endeavour (stock permitting) to send out a replacement to you as soon as possible.  We may still require the faulty item to be returned to us and will arrange for the collection accordingly together with you.  Please do not dispose of damaged/faulty items or their packaging unless advised to do so by us.

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Once an item is received back with us and inspected, we will send you an email to notify you we have received the item.  We will process your refund should the goods meet our returns criteria, minus any original postage costs (as these are non-refundable) and process your exchange or alternative product as requested.  Refunds may take up to 10 working days to show in your account.

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Retention of right to change offering

We may, without prior notice, change the services/products; stop providing the services/products or any features of the services/products we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services/products without notice and liability for any reason, or for no reason.

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Warranties & responsibility for services and products

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.

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Ownership of intellectual property, copyrights and logos

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Boxwood Home Interiors. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

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Right to suspend or cancel user account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

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Indemnification

You agree to indemnify and hold Boxwood Home Interiors harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

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Limitation of liability

To the maximum extent permitted by applicable law, in no event shall Boxwood Home Interiors, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. 

To the maximum extent permitted by applicable law, Boxwood Home Interiors assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.

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Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

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Promotional emails and content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

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Preference of law and dispute resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of The United Kingdom, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in The United Kingdom. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

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TRADE RETURNS POLICY

Scope of Policy
This policy is tailored for our Business Customers (Trade Accounts), recognising the unique requirements of our business transactions.

Return Timeframe
- Business customers must notify us of their intent to return products within 7 days of delivery.
- Returned items must be received within 30 days of the original delivery date.

Notification and Approval
- Returns require pre-approval by our customer service team. Contact us at info@boxwoodhomeinteriors.co.uk for return initiation.
- Provide a detailed reason for the return and, if applicable, any supporting documents

Condition of Returned Products
- Returns are accepted on the condition that the products are returned in perfect condition, including the original packaging with all contents, screws, instructions, etc.
- Products that do not meet these conditions will not be eligible for a refund.
- Take care to return your item safely to ensure it reaches us without damage.
- Please avoid writing on the outer box.

Restocking Fee
- A restocking fee of 15% of the item's value will be applied to all returned items.
- This fee covers the costs associated with processing returns and preparing products for resale.

Responsibility for Return Costs
- The cost of returning unwanted items is the responsibility of the customer as is insuring the goods for transport as we cannot be held responsible for any goods which arrive damaged or that go missing in transit on their way back to our warehouse.

Exclusions
- Custom, special order, or made-to-order items are not returnable unless defective.

Credit Process
- After satisfactory inspection, a credit note will be issued, minus any applicable restocking fee.

Damaged Goods
- Report damaged goods within 48 hours of delivery, with photo evidence.

Exclusions
- Our returns policy does not apply to items that are made to order, customised, or special order.
- Sealed or shrink-wrapped goods that have been opened can only be returned if they are defective and this has been agreed upon via email